Privacy policy
We collect the minimum we need to fulfil your order and nothing we would not want collected about us.
Last updated: 8 July 2026.
Overview
This policy explains what personal information BooksGoat collects through booksgoat.ai, how we use it, and the choices you have. We collect only what we need to take and fulfil your orders and to run the site.
Information we collect
When you order or contact us, we collect your name, email address, shipping address, and order details. When you use the site, we automatically collect basic technical data such as device type, browser, and pages viewed.
How we use your information
We use your information to process and deliver orders, provide support, prevent fraud, meet legal obligations, and improve the site. We may send order updates and, where you have agreed, occasional service messages.
Payment information
Card and payment details are handled directly by our payment provider, Razorpay, under their own security standards. We do not receive or store your full card number.
Cookies and analytics
We use essential cookies to run the site and basic analytics to understand how it is used. You can control cookies through your browser settings; disabling some may affect how the site works.
Sharing your information
We share information only with the service providers who help us operate — such as payment and shipping partners — and only as needed to complete your order. We do not sell your personal information.
Data retention
We keep order and contact records for as long as needed to provide our service and to meet legal, tax, and accounting requirements, then delete or anonymise them.
Your rights
You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us and we will respond within a reasonable time.
International transfers
We operate internationally, so your information may be processed in countries other than your own. Where it is, we take steps to protect it consistent with this policy.
Contact
To exercise your rights or ask about your privacy, email [email protected].
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